JUNOON TREKKING & HOLIDAYS, we strongly believe in protecting consumer privacy. That’s why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.
Payments Policy:
For all the services contracted, certain advance payment should be made to hold the booking, on a confirmed basis & the balance amount can be paid either before your departure from your destination, definitely before the commencement of the services. Management personnel holds the right to decide upon the amount to be paid as advance payment (Half Payment), based on the nature of the service & the time left for the commencement of the service.
Bookings & Payments
Payments are accepted through the online website registration portal( www.junoontrekking.in ) or by cash at registered offices listed on the website.
Junoon Trekking & Holiadys does not accepts any kind of payment through any 3rd party portals, agents, booking offices, mobile applications, etc
For booking of Local Camps & other National tours you must have to pay half payment in Advance, for National Camps you can register yourself by just 30% Advance. Please note that this payment will be non Refundable.
The enquiry and registration helpings would be active between 10 AM to 7 PM for all the days excluding the public holidays on +91 8238545571 / +91 9574702714.
However, the information available on the website would be considered final in case of any miscommunication or misinterpretation over the helplines.
In case of any disputes, you can raise a complaint by sending a mail at junoontrekking@gmail.com
Cancellation Policy:
Cancellation would be granted by the Senior Registration Manager or Higher Authorities on receiving cancellation requests through the email on junoontrekking@gmail.com. The cancellation Amount will be counted on total camp fees only.
If a Camp is called off at the last moment due to a natural calamity/unforeseen circumstances (like Massive rain, earthquakes, landslides, strike, bandh, will transfer your amount for future for same trip or reschedule it. If the trip is Cancelled by Junoon Trekking & Holidays by its personal reason, we will issue the full Refund.
In case of refund, transaction charges are not refundable by banks/payment gateways.
The refund amount will be paid in 7 to 12 working days directly into the bank account.
The cancellation charges For Local Camp/ trip:
Advance Payment/ token payment will be non Refundable.
Cancellations before to 35 days from the start of the journey – Full Refund.
Cancellation between 35 days and 25 days to start of the journey – 75% Refund.
Cancellation between 25 days and 15 days to start of the journey – 50% Refund.
Cancellation less than 15 days to the start of the journey – No Refund.
The cancellation charges For National Camp / Tour:
Advance Payment/ token payment will be non Refundable.
Cancellations before to 90 days from the start of the journey – Full Refund.
Cancellation between 89 days and 48 days to start of the journey – 50% Refund.
Cancellation less than 47 days to the start of the journey – No Refund.
In case of refund, transaction charges are not refundable by banks/payment gateways.
The refund amount will be paid in 7 to 12 working days directly into the bank account.
Reschedule:
In case of any Emergency Reason situation, we are offering an option of Reschedule your Camp (Only in Local camp) in the next 6 months, only for
Academic Curriculum (Sudden Change in Exam Schedule)
Medical Emergency (Any Serious Injury)
Rescheduling is possible only before 5 days of the camp departure, In the last 5 days of departure rescheduling is not provided.
For this, you have to submit valid proof for the same including a Call letter from the University & College ID Proof in case of exams and Medical Certificate with all the respective reports from the Hospitals (Signed by MBBS post or higher authorities) in case of medical emergencies.
Excluding the above-mentioned reasons, the rescheduling option is not available.
Also, participants will have to pay the cancellation charges for travel arrangements.
This option is given only to those who have valid proof available, other participants have to continue their Camp as per schedule.
The rescheduling options are offered only to those who would be facing the emergency other friends or colleagues of that camp have to continue as per their schedule.
Rescheduling is given only 1 time, for the Second time Rescheduling & Cancellation option is not available.